Shipping policy

Last updated: April 28, 2026

At Rocal Outlet, we strive to offer a transparent and efficient shopping experience.

1. ORDER PROCESSING

All orders are processed within 1 to 3 business days after payment confirmation.

Orders are not processed on weekends or holidays.

2. INTERNATIONAL SHIPPING

We work with international logistics providers to deliver our products.

📦 Shipping Origin: International

3. DELIVERY TIME

The estimated delivery time is:

👉 3 to 10 days

This timeframe may vary depending on:

Product demand
Peak periods (sales, Christmas, etc.)
External factors (transport, logistics, customs)
4. SHIPPING COSTS

🚚 We offer free shipping on all orders within Spain.

5. ORDER TRACKING

Once your order has been shipped, you will receive an email with a tracking number to track your purchase in real time.

6. CUSTOMS AND POSSIBLE FEES

As these are international shipments, in exceptional cases, the order may be subject to customs inspections or fees.

If applicable, these costs will be the responsibility of the customer.

7. SHIPPING ADDRESS

It is the customer's responsibility to ensure that the shipping information is correct.

Rocal Outlet is not responsible for:

Incorrect or incomplete addresses
Failed deliveries due to the recipient's absence
8. DELIVERY DELAYS

Although we strive to meet the stated delivery times, delays may occur due to circumstances beyond our control.

Rocal Outlet is not responsible for delays attributable to:

Shipping companies
Customs
Unforeseen external circumstances
9. UNDELIVERED ORDERS

If an order cannot be delivered and is returned to the sender, the customer may choose between:

Reshipment (at an additional cost)
Partial refund (minus shipping costs)
10. CONTACT

For any questions regarding your shipment: rocaloutlet@outlook.com